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Free Shipping Across USA | Get 10% Off On Your First Order!
Free Shipping Across USA | Get 10% Off On Your First Order!

FAQs


How do I track my order? How do I track my order?

Once your order has been shipped, you will receive a tracking number as a part of the Shipment Confirmation notice on your registered email. This tracking number will activate within 24 hours, following which you can use it to track your order.

When would an out-of-stock item be available? When would an out-of-stock item be available?

There might be delays in re-stocking of sold-out products as all the items in our inventory are hand-made goods made by specialized artisans from India.

What are your different payment methods? What are your different payment methods?

If you have a registered PayPal account, you can use it to directly order from our website for relative convenience.

However, you can also shop our products from Amazon, Etsy and eBay using any of the site-specific payment options available at the time.

What is the cost of shipping? What is the cost of shipping?

Free shipping is available within Canada, USA and Mexico.

Which countries do you ship to? Which countries do you ship to?

Currently, we ship to locations within Canada, Mexico and the USA.

Do I have to pay customs fees for international shipping? Do I have to pay customs fees for international shipping?

Yes, all customs and taxes applied to your order will count as additional cost that the customer is liable to pay.

Succor Trendz is not responsible for any fees (tariff, taxes, etc.) imposed during or after shipping.

What is your return policy? What is your return policy?

We follow a generous 30-day return policy; you can submit a request to return an item within 30 days of its delivery, beyond which we will not entertain return requests. Only unused/unworn items will be eligible for return, and they must be in the original packaging with their tags. A receipt (or some other legitimate proof of purchase) is mandatory for returning items.

Items sent back to us without a formal return request will not be accepted.

You can initiate a return via succortrendz@midsongroup.com. If accepted, you will receive a Return Shipping label, along with instructions on how and where to send your package.

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